Australia's Trusted Property Investment Specialists

Privacy Policy

Chindi Maihay Pty Ltd T/A WHY Property Investment

ABN 78 605 305 879

Effective Date: 25 May 2026

Chindi Maihay Pty Ltd trading as WHY Property Investment (“WHY Property Investment”, “we”, “us”, “our”) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

The Privacy Act allows personal information to be collected, used, stored, and disclosed for the purposes for which it was collected in accordance with the Act.

This Privacy Policy applies to personal information collected by WHY Property Investment in connection with our website, services, consultations, marketing activities, and interactions with clients and prospective clients.

This document combines our Privacy Policy and Collection Notice for all clients, website users, referral partners, and individuals interacting with WHY Property Investment. It explains how we collect, use, store, and disclose personal information and how you may access or correct your information.

This Privacy Policy may be revised, updated, or replaced from time to time. Any updated version will be published on our website and will take effect from the date it is published.

  1. Who We Are

Chindi Maihay Pty Ltd
Trading as WHY Property Investment
ABN 78 605 305 879

Website: WHY Property Investment
Phone: 07 3555 5529
Email:
info@whypropertyinvestment.com.au

  1. What Personal Information Do We Collect?

We collect personal information reasonably necessary to provide our services, manage client relationships, comply with legal obligations, and improve our operations.

This may include:

  • Full name
  • Contact details including phone number and email address
  • Residential or postal address
  • Date of birth
  • Occupation and employment details
  • Property investment goals and preferences
  • Property requirements and budget
  • Financial information including borrowing capacity and loan details
  • Existing property ownership information
  • SMSF or trust structure information
  • Identification documents where required
  • Communications and correspondence with us
  • Referral information from brokers, accountants, solicitors, and financial advisers

We generally do not collect sensitive information such as health information, race, religion, political beliefs, or criminal history unless required for legal or compliance purposes. Where sensitive information is collected, it will only be collected with your consent and will not be used for marketing purposes without your express approval.

  1. How We Collect Personal Information

3.1 Directly From You

We may collect personal information directly from you through:

  • Website enquiry forms
  • Property brief submissions
  • Consultation forms
  • Email correspondence
  • Phone calls
  • SMS messages
  • Video meetings
  • Social media interactions
  • Facebook or Google lead forms
  • Client onboarding documentation
  • Property strategy sessions
  • Contracts and agreements

3.2 From Other Sources

We may also collect personal information from:

  • Mortgage brokers
  • Accountants
  • Financial advisers
  • Solicitors and conveyancers
  • Real estate agents
  • Property data providers
  • Referral partners
  • Publicly available sources
  • Service providers assisting us

3.3 Collection Required by Law

Certain personal information may be collected under applicable legislation including real estate licensing and anti money laundering requirements.

  1. How We Use Personal Information

We use personal information for the purposes for which it was collected, including:

  • Providing buyers agency and property investment services
  • Researching and sourcing properties
  • Conducting due diligence and property assessments
  • Negotiating property purchases
  • Managing client relationships
  • Facilitating introductions to brokers, solicitors, accountants, and other professionals
  • Sending property opportunities and updates
  • Conducting market research and business analysis
  • Managing internal administration and CRM systems
  • Providing customer support
  • Complying with legal and regulatory obligations
  • Marketing WHY Property Investment services
  1. Automated Systems and Technology

We may use automated systems, software, and technology platforms to assist with our operations, including:

  • CRM systems
  • AI tools
  • Property research software
  • Website analytics platforms
  • Marketing automation systems

These systems may assist with:

  • Matching properties to client requirements
  • Client communication workflows
  • Property research analysis
  • Marketing campaigns
  • Business administration

Automated systems do not replace human oversight and are used to support operational efficiency only.

  1. Disclosure of Personal Information

6.1 Sharing With Third Parties

We may disclose personal information to:

  • Mortgage brokers and lenders
  • Solicitors and conveyancers
  • Accountants and financial advisers
  • Real estate agents
  • Property managers
  • Building and pest inspectors
  • Valuers and consultants
  • Insurance providers
  • Marketing and software providers
  • IT and cloud storage providers
  • Government and regulatory authorities where required by law

We do not sell personal information to third parties.

6.2 Overseas Disclosure

Some third party service providers we use may store or process information overseas.

Where personal information is disclosed overseas, we take reasonable steps to ensure overseas recipients handle information in accordance with Australian privacy obligations.

6.3 Consequences if Information Is Not Provided

If you do not provide requested personal information, we may be unable to:

  • Assess your property requirements
  • Recommend suitable properties
  • Arrange inspections
  • Negotiate on your behalf
  • Facilitate introductions to referral partners
  • Provide certain services or advice
  1. Personal Information About Other People

If you provide personal information about another person, we assume you have obtained their consent to provide that information to us.

Their information will be handled in accordance with this Privacy Policy.

  1. Anonymity and Pseudonymity

Where practical, you may interact with us anonymously or using a pseudonym for general enquiries.

However, for property transactions, inspections, negotiations, and agency services, it may not be practical for us to provide services without identification.

  1. Cookies and Website Analytics

Our website may use cookies, tracking pixels, and analytics tools including:

  • Google Analytics
  • Meta/Facebook Pixel
  • Google Ads tracking
  • CRM and remarketing tools

These technologies help us:

  • Analyse website traffic
  • Improve website performance
  • Deliver targeted advertising
  • Improve user experience
  • Monitor marketing effectiveness

You may disable cookies through your browser settings, however some website functionality may be affected.

  1. Links to Other Websites

Our website may contain links to third party websites.

We are not responsible for the privacy practices, security, or content of external websites. Users should review the privacy policies of any third party websites they visit.

  1. Information Security

We take reasonable steps to protect personal information from:

  • Misuse
  • Loss
  • Unauthorised access
  • Modification
  • Disclosure

Security measures may include:

  • Secure cloud storage
  • Password protected systems
  • SSL encryption
  • Restricted staff access
  • Secure CRM systems
  • Data protection procedures

While reasonable steps are taken to protect information, no method of transmission or storage is completely secure.

  1. Marketing and Opt Out

We may use personal information to market WHY Property Investment services, property opportunities, educational content, and related information.

Marketing may occur via:

  • Email
  • SMS
  • Phone
  • Social media advertising
  • Digital remarketing campaigns

You may opt out of marketing communications at any time by:

  • Clicking unsubscribe links
  • Contacting us directly
  • Replying STOP to SMS communications where applicable

Sensitive information will never be used for marketing purposes without explicit consent.

  1. Accessing and Correcting Personal Information

You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated.

Requests should be submitted in writing to the Privacy Officer using the contact details below.

We may require identity verification before releasing information.

  1. Complaints

If you have concerns regarding how we handle personal information, please contact us so we can investigate and respond appropriately.

If you are not satisfied with our response, you may contact the:

Office of the Australian Information Commissioner

Phone: 1300 363 992

Office of the Australian Information Commissioner

  1. Contact – Privacy Officer

WHY Property Investment
Chindi Maihay Pty Ltd
ABN 78 605 305 879

Phone: 07 3555 5529
Email:
info@whypropertyinvestment.com.au
Website:
WHY Property Investment Website

  1. Changes to This Policy

We may update this Privacy Policy and Collection Notice from time to time.

The current version will always be available on our website.

  1. Acceptance of This Privacy Policy

By using this website or engaging with WHY Property Investment services, you acknowledge that you have read, understood, and accepted this Privacy Policy and consent to the collection, use, storage, and disclosure of personal information in accordance with this policy and applicable privacy laws.

  1. Disclaimer

Information provided by WHY Property Investment is general in nature and does not constitute:

  • Financial advice
  • Legal advice
  • Tax advice
  • Accounting advice

Users should seek independent professional advice before making investment or financial decisions.

Property investment carries risks and past performance is not a guarantee of future results.